Frequently Asked Questions

Everything you need to know about shopping with New York & Company

What is the return policy for New York & Company items?

We accept returns of unworn, unwashed, and undamaged merchandise with original tags attached within 30 days of the purchase date. Please note that clearance items are final sale.

How can I track my order?

Once your order ships, you will receive an email confirmation with a tracking number. You can also track your shipment by logging into your account and visiting the 'Order History' section.

Do you offer international shipping?

Currently, we ship to all 50 U.S. states, U.S. territories, and APO/FPO addresses. At this time, we do not offer direct international shipping through our primary website.

How do I determine my correct size?

We provide a comprehensive Size Guide on every product page. This guide includes measurements for petite, tall, and plus sizes to help you find the perfect fit for your body type.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer alternative payment options such as PayPal and the New York & Company Credit Card.

Can I cancel or change my order after it has been placed?

To ensure fast delivery, we process orders immediately. Once an order is submitted, we are unable to cancel or modify it. You may return the items for a refund once they arrive.